RongHui’s Returns and Policies

The following page explains our returns, refunds and cancellation policies. 

If for any reason you feel your rug is not suitable you can return it to us for a full refund of your original purchase price.  We simply ask that you follow our instructions and for online orders return the rug(s) to us within 30 days of receiving your order.

In-store purchases must be returned within 14 days with the original sale receipt.

We hope that you will be delighted with the products and services you receive from RongHui. We understand, however, from time to time, we might get something wrong.
If you have any dissatisfaction with any aspect of RongHui’s services or any products received from us, please contact us immediately. We hope to have the opportunity to make up for our mistake as soon as possible.

We would ask that when you first receive your rug(s) you retain the original packaging, if possible, this helps in case you need to return any item(s) you feel are not suitable and helps reduce plastic waste.

Replacement packaging will not be sent and it is the customer’s responsibility to securely package the rug for return shipping, regardless of the reason for return.

Any rug that is returned must be suitably sealed in secure packaging to protect it from dirt, water damage or any physical damage, including dragging, during transit.

If you return goods to us that have clear signs of use, including pet hair, that are dirty or damaged, then a refund will not be issued. RongHui will not accept any responsibility for goods damaged in transit while being returned.

WhatsApp:  (86) 13363600395
Email: ronghui@easyglobebuy.com
Address:flat/room 917b block a 9/f, new mandarin plaza, no 14 science museum road, tsim sha tsui, hong kong